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Digital Support Specialist in Ann Arbor at Masco Cabinetry

Date Posted: 9/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ann Arbor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/8/2018

Job Description

Masco Cabinetry has an immediate opening for a Digital Support Specialist at our corporate headquarters in Ann Arbor, MI!


Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


JOB SUMMARY:

Provide technical support for kitchen and bath specific design CAD applications to users by researching and answering questions, troubleshooting problems and validating catalog and/or software issues.


PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Provide technical support for builders, dealers, home centers and internal users for all brand e-Catalog and Paperless Order issues within established Service Level Agreements.
  • Maintains and improves e-Catalog quality by completing new product launch audits and investigating user reported issues.
  • Create, maintain, and improve executable files for Catalog delivery.
  • Maintain and summarize Support KPI’s through reports and analysis.
  • Support and administration of Digital App users.
  • Improves references by writing and maintaining documentation.

ESSENTIAL QUALIFICATIONS AND SKILLS:

  • Associate’s degree in CAD/Drafting Technology Applied Science, Engineering or related field or 2+ years 20-20 Design software experience.
  • 1 year 20-20 Design software experience.
  • Intermediate proficiency with Microsoft Office Suite.
  • Proficient in Microsoft Windows troubleshooting.
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.

PREFERRED QUALIFICATIONS AND SKILLS:

  • Bachelor’s degree in a relevant technical field.
  • Familiarity with InstallShield, Chief Architect, ProKitchen, or AutoCAD software.
  • Familiarity with the cabinet and countertop industry and product.
  • Kitchen and bath design experience.
  • Help desk experience.
  • CompTIA A+ or equivalent certification.
  • Microsoft SQL Report writing experience.