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Customer Financial Services Rep (A/R) in Ann Arbor at Masco Cabinetry

Date Posted: 9/2/2018

Job Snapshot

Job Description

Masco Cabinetry has an immediate opening for a Customer Financial Services Representative at the corporate headquarters in Ann Arbor, MI!

Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and Quality Cabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


Responsible for collection and application of funds to assigned accounts. Builds relationships with customers, field sales team, management, and customer care.


  • Research and troubleshoot unpaid and short-paid invoices daily.
  • Research and dispute payment deductions on the customer’s web portal.
  • Research received checks and resolve payment discrepancies daily.
  • Review aging reports with field sales and makes recommendations regarding collections.
  • Maintain business relationship with customers to understand customer requirements and resolves issues.


  • Associate’s degree; or 4 years finance, credit, collection, business consulting or related experience with a minimum of a High School diploma or GED.
  • 2 years prior collection experience or similar analytical root/cause work experience.
  • Intermediate proficiency with Microsoft Office Suite.
  • Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.
  • Excellent organizational skills, including ability to multi-task and prioritize workload.
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.


  • Bachelor’s degree in business, finance, or related field.
  • Prior ERP experience (Oracle, SAP).