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Account Set Up Team Lead in Adrian at Masco Cabinetry

Date Posted: 4/22/2018

Job Snapshot

Job Description

Masco Cabinetry has an immediate opening for a Account Set Up Team Lead at our facility in Adrian, MI!

Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


Oversees the Account Set up team and distributes the workload accordingly. Owns the pre-boarding process for new and existing customers within Dealer, Distributor, Retail, and Builder channels.


  • Escalation point of contact for customers
  • Ensure internal and external customers “know who to call”
  • Coordinate and prioritize team activities
    • Workload
    • Provides assistance to team to complete assignments when required
    • Help ensure established target turnaround times are consistently met
  • Set up and lead regular scheduled team meetings to help ensure alignment
  • Help drive continuous improvement activities and best practices within the team
  • Provide regular feedback to Manager on teammate’s contribution, workload and attitude
  • Has excellent understanding of the Account Set up/Maintenance role
  • Initiate communications and proactively work with new customers and Account Managers to complete and submit the Masco Cabinetry credit application and account set-up information
  • Provide a seamless transition for the customer from the pre-boarding process to the on-boarding process
  • Run and compile metric reporting to track progress on the team’s responsibilities
  • Performs daily cash balancing in respective ERP systems
  • Participates in Month End Close process completing assigned responsibilities
  • Compile various monthly reports for other departments as needed
  • Back up for Accounts Receivable Reporting
  • Assist with special projects as directed by Management


  • Associate degree; or 4 years finance, credit, business consulting or related experience with a minimum of a High School diploma or GED
  • General knowledge and understanding of processes in sales, business and channel segmentation, pricing, ordering, accounts receivable, invoicing, and/or logistics
  • Intermediate proficiency with Microsoft Office Suite
  • Advanced proficiency with Microsoft Excel
  • Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail


  • Bachelor’s degree in business, finance, or related field
  • Previous customer care experience
  • Knowledge of several third party applications ( and DNBi)
  • Prior ERP experience (Oracle, SAP, AS400)
  • Demonstrated successful ability to lead people and get results through others


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