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Account Set Up Team Lead in Adrian at Masco Cabinetry

Date Posted: 4/22/2018

Job Snapshot

Job Description

Masco Cabinetry has an immediate opening for a Account Set Up Team Lead at our facility in Adrian, MI!


Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.


JOB SUMMARY:

Oversees the Account Set up team and distributes the workload accordingly. Owns the pre-boarding process for new and existing customers within Dealer, Distributor, Retail, and Builder channels.


PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Escalation point of contact for customers
  • Ensure internal and external customers “know who to call”
  • Coordinate and prioritize team activities
    • Workload
    • Provides assistance to team to complete assignments when required
    • Help ensure established target turnaround times are consistently met
  • Set up and lead regular scheduled team meetings to help ensure alignment
  • Help drive continuous improvement activities and best practices within the team
  • Provide regular feedback to Manager on teammate’s contribution, workload and attitude
  • Has excellent understanding of the Account Set up/Maintenance role
  • Initiate communications and proactively work with new customers and Account Managers to complete and submit the Masco Cabinetry credit application and account set-up information
  • Provide a seamless transition for the customer from the pre-boarding process to the on-boarding process
  • Run and compile metric reporting to track progress on the team’s responsibilities
  • Performs daily cash balancing in respective ERP systems
  • Participates in Month End Close process completing assigned responsibilities
  • Compile various monthly reports for other departments as needed
  • Back up for Accounts Receivable Reporting
  • Assist with special projects as directed by Management

ESSENTIAL QUALIFICATIONS AND SKILLS:

  • Associate degree; or 4 years finance, credit, business consulting or related experience with a minimum of a High School diploma or GED
  • General knowledge and understanding of processes in sales, business and channel segmentation, pricing, ordering, accounts receivable, invoicing, and/or logistics
  • Intermediate proficiency with Microsoft Office Suite
  • Advanced proficiency with Microsoft Excel
  • Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail

PREFERRED QUALIFICATIONS AND SKILLS:

  • Bachelor’s degree in business, finance, or related field
  • Previous customer care experience
  • Knowledge of several third party applications (SalesForce.com and DNBi)
  • Prior ERP experience (Oracle, SAP, AS400)
  • Demonstrated successful ability to lead people and get results through others

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